Introduction

At Praise Service Industries, we take pride in the quality and craftsmanship of our products. We understand that there may be times when you need to return an item. Our refund and return policy is designed to be as accommodating as possible while ensuring the integrity of our personalized products.

Personalized Items

Due to the custom nature of personalized items, we are unable to accept returns or offer refunds on these products. Each personalized item is made to order, reflecting your specific preferences and specifications. This policy ensures that we can maintain the highest quality standards and keep our products uniquely yours. We encourage you to review your order carefully before submission and reach out to us with any questions or concerns prior to placing your order.

Non-Personalized Items

For non-personalized items, we are happy to accept returns under the following conditions:

• Return Window: Returns must be initiated within 30 days from the date of purchase.
• Condition of Items: Items must be returned in their original condition, including packaging. Items that are returned damaged, or not in their original packaging may not be eligible for a refund.
• Shipping Expenses: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a non-personalized item for the same item, please contact us via our contact page.

Contact Us

Your satisfaction is our top priority. If you have any questions or concerns about your order, our refund and return policy, or if you require assistance with a return, please do not hesitate to contact us via our contact page. Our team is here to ensure a smooth and satisfactory shopping experience.